Please use this identifier to cite or link to this item: https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/10753
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dc.contributor.authorH. K. Singh-
dc.contributor.authorPeeyush Kr. Pandey-
dc.date.accessioned2024-02-27T07:52:45Z-
dc.date.available2024-02-27T07:52:45Z-
dc.date.issued2011-
dc.identifier.urihttp://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/10753-
dc.description.abstractThis research paper is an effort to examine the relationship bet111een service quality and customer satisfaction of hvo private sector bank of India. Service quality has been described as a form of attitude that results /roll/ the colllparison of prospect 111ith recital (Cronin and Taylor, 1992 Parasuraman et aL, 1985). Gronroos (1982) argued that customers, 1J1hile evaluating the quality of a service, compare the service thry expect //lith perceptions of the services thry actual!J receive. Since financial p roducts offered ry various banks are silllilar ry nature then 111qy a'!)! particular bank of product of atry bank is p referred than others is al}l)ays a matter of interest for academician as 1vell as banking industry. There may be difference beh11ee11 customers of p ublic and private sector banks, but 111qy are //110 banks of one sector beingpreferred diffe1wt!J ry customers. This research stucfy is an effort to find out the a11s111erof these questions.-
dc.publisherEffulgence Bi-Annual Management Journal-
dc.titleService Satisfaction in Indian Retail Banking-
dc.volVol 9-
dc.issuedNo 2-
Appears in Collections:Articles to be qced



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