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Please use this identifier to cite or link to this item: https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/14236
Title: Outsourcing and Captive Insourcing- Challenges in Knowledge Retention
Authors: Rathi Dasgupta
Jaideep Ghosh
Keywords: business and technical knowledge intrinsic
ultimate effectiveness.
Issue Date: 2010
Publisher: Journal of Management and Entrepreneurship
Abstract: In the outsourcing of information technology (IT) projects, the proper selection and management of offshore service providers as well as the retention of business and technical knowledge intrinsic to the projects are critically important factors to determine the ultimate effectiveness of business process/information technology outsourcing (BPO/ITO).
URI: http://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/14236
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