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Please use this identifier to cite or link to this item: https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/14248
Title: Customer Perceptions on Electronic Fund Transfer (EFT) Service A study of Public and Private Sector Banks in India
Authors: Hari Sundar G. Ram
Gemini V. Joy
Keywords: Service quality
EFT
Customers' Perception
Satisfaction
Commercial Banks
Issue Date: 2011
Publisher: Journal of Management and Entrepreneurship
Abstract: This study examines the development of the electronic fund transfer [EFT] service in India and evaluates customers' perceptions regarding various dimensions of the quality of service and of overall customers' satisfaction about the service as provided by public and private sector banks. The required data was collected through customers' survey (N= 150) based on a Likert scale-based questionnaire and the collected data was analyzed using SPSS 19.0.
URI: http://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/14248
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