Please use this identifier to cite or link to this item: https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/14330
Title: Perspectives on Addressing High Employee Attrition in Bpo Industry- a Case Approach
Authors: James. M.J.
U. Faisal
Keywords: Business Process Outsourcing
Employee Attrition
Critical and Non critical fators.
Issue Date: 2011
Publisher: Journal of Mangement and Technology
Abstract: Over the past decade, the Indian IT-BPO sector has become the country's premier growth engine, crossing significant milestones in terms of revenue growth, employment generation and value creation, in addition to becoming the global brand ambassador for India. Business Process Outsourcing (BPO) is the delegation of one or more IT - intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria.
URI: http://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/14330
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