Please use this identifier to cite or link to this item: https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/14440
Title: Balanced Scorecard as a Performance Measurement Tool- Its Application in Public Healthcare Service Organisation - A Case Study
Authors: Hardeep Chahal
Vinay Raina
Keywords: Balanced scorecard
learning and growth
employee satisfaction
internal environment and financial performance
Issue Date: 2009
Publisher: Journal of Accounting and Finance
Abstract: A number of accounting scientists argue that the traditional financial and accounting measures, being developed for regulatory and financial reporting requirements, are inadequate to assess the performance of organizations. The growing importance of services industries aid increased global competition have intensified the need for alternative control and performance measures Moreover, assets in the service economy are often intangible and taking into consideration the rising demands of varied stakeholders groups.
URI: http://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/14440
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