Total Quality Management Makes Japanese Industry As a Miracle

Abstract

Quality is the key to competitive advantage in today's business environment. As more organisations opt for Total Quality Management (TQM), the choices open to those wanting to set up a quality system are becoming increasingly varied. TQMEX is an important proposal. The model is a sequence of steps arranged logically to serve as a guideline for implementing. TQMEX model also includes- BPR, QCC and Problem Solving and Total Productivity Maintenance (TPM).