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Please use this identifier to cite or link to this item: http://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/14693
Title: Assessment of Relative Efficiency of Commercial Banks in Nepal- Application of Linear Programming Problem
Authors: Govinda Tamang
Keywords: Total Quality Management
Data Envelopment Analysis
Service Quality
Simulation
Issue Date: 2016
Publisher: Journal of Banking Information Technology and Management
Abstract: This study focuses on the Performance Analysis of commercial Banks in Nepal with the proposition of Total Quality Management model comprising the four domains- Requirements, Action/Banking Operations, Service Quality and Results. There is integration of service quality model leading to customer satisfaction and financial development as part of the results of the proposed model.
URI: http://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/14693
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