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Please use this identifier to cite or link to this item: https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/14716
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dc.contributor.authorSwati Anand-
dc.contributor.authorKailash Saklani-
dc.date.accessioned2024-03-02T06:29:10Z-
dc.date.available2024-03-02T06:29:10Z-
dc.date.issued2010-
dc.identifier.urihttp://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/14716-
dc.description.abstractThis study aims at evaluating the service quality of internet banking (I-banking) services in Delhi from a customer's perspective. A structured questionnaire containing 44 quality items was administered to various target groups. Seven quality dimensions, viz. reliability, accessibility, user friendliness, privacy/security, efficiency, responsiveness and fulfilment, are identified based on principal component factor analysis.-
dc.publisherJournal of Banking Information Technology and Management-
dc.subjecte-banking internet banking i-banking customer's perspective service quality-
dc.titleCustomer's Perception Regarding Service Quality of Internet Banking - An Empirical Study of Delhi-
dc.volVol. 7-
dc.issuedNo. 1-
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