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Please use this identifier to cite or link to this item: https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/14763
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dc.contributor.authorKenneth E. Clow-
dc.contributor.authorDavid L. Kurtz-
dc.date.accessioned2024-03-02T06:29:35Z-
dc.date.available2024-03-02T06:29:35Z-
dc.date.issued1998-
dc.identifier.urihttp://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/14763-
dc.description.abstractThe importance of service quality to the profitability and survival of service firms been highlighted by several researchers. However little attention has been given to the process of measuring prior consumer expectation on which service quality measurement is based.-
dc.publisherJournal of Business Research-
dc.titleA Longitudinal Study of the Stability of Consumer Expectations of Services-
dc.volVol. 42-
dc.issuedNo. 1-
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