A study of Factors Influencing Increasing Attrition Rate in Hotels of Pune, Its Impact on the Organization and Measures Undertaken By the Hotels to Curb the Attrition Rate.

Abstract

The hotel industry of Pune has been evolving since long. The competition in the industry is fierce and every brand is putting their best foot forward by providing "Service par Excellence" to their guests to increase their market share and this is where the hospitality sector differentiates itself from others. Hotel industry is a part of Service industry and is characterized by the intangible nature of its product i.e. "Service".