Please use this identifier to cite or link to this item: https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/16381
Title: The Impact of Service Quality on Customer Satisfaction In Akasa Airline
Authors: Chaudhary, Utkarsh
Bhattacharyya, Atanu
Keywords: Service Quality
Airline
Customer
Airline Industry
Bitner And Hubbert
Cronin And Taylor
Saha And Theingi
Issue Date: 2024
Publisher: Alliance School of Business, Alliance University
Citation: 42p.
Series/Report no.: 2022MMBA07ASB115
Abstract: The research aims to understand the relationships between the five service quality dimensions on customer satisfaction in Akasa Airline and also which dimensions of service quality has significant impact on satisfaction of customer of Akasa Airline, so that the airline can focus on improvement to maximize the customer experience and also provide important information for both academic and industry understanding in the area of airline dimension of service quality and satisfaction of customer
URI: https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/16381
Appears in Collections:Dissertations - Alliance School of Business

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