Please use this identifier to cite or link to this item:
https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/16381
Title: | The Impact of Service Quality on Customer Satisfaction In Akasa Airline |
Authors: | Chaudhary, Utkarsh Bhattacharyya, Atanu |
Keywords: | Service Quality Airline Customer Airline Industry Bitner And Hubbert Cronin And Taylor Saha And Theingi |
Issue Date: | 2024 |
Publisher: | Alliance School of Business, Alliance University |
Citation: | 42p. |
Series/Report no.: | 2022MMBA07ASB115 |
Abstract: | The research aims to understand the relationships between the five service quality dimensions on customer satisfaction in Akasa Airline and also which dimensions of service quality has significant impact on satisfaction of customer of Akasa Airline, so that the airline can focus on improvement to maximize the customer experience and also provide important information for both academic and industry understanding in the area of airline dimension of service quality and satisfaction of customer |
URI: | https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/16381 |
Appears in Collections: | Dissertations - Alliance School of Business |
Files in This Item:
File | Size | Format | |
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2022MMBA07ASB115.pdf Restricted Access | 4.79 MB | Adobe PDF | View/Open Request a copy |
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