Assessment of Tqm Dimensions in Indian Organizations- a Systematic Literature Review

Abstract

It is s a challenging task for Indian manufacturers and service providers to deal with cut throat competition and survive. This is only possible with building brand image through exceptionally remarkable quality of products and services. It has become essential to furnish products and services that emphasize on customer satisfaction. Therefore, the Indian companies desperately need new ideas and concepts and techniques to attain a competitive edge over competitors (Kumar et al, 2009).