Please use this identifier to cite or link to this item: https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/6112
Title: Impact of Infrastructure, Marketing, and Pricing Strategies on Customer Satisfaction of Telecom Users a Sectoral Study
Authors: Amit Kumar Nag
Neelakshi Arora
Issue Date: 2022
Publisher: The Management Accountant
Abstract: India is now world's second-largest telecom market. (Tanwar and Mittal, 2022) Indian telecom has consolidated from fourteen carriers in 2016 to four operators in 2021, although competition is intensifying as seen by the number of unique porting requests issued by Indian mobile consumers, which reached 5.74 million in March 2020 and continues to rise. (Bhale and Bedi, 2021). Customer satisfaction, is a metric used to assess how satisfied customers are with a telecom company's products, services and capabilities.
URI: http://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/6112
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