Impact of Emotional Labor on Mental Health- A study of Marketing Executives Working in the Banking Industry

Abstract

The present study observed that emotional labor is an antecedent of mental ill-health among private bank marketing executives of selected banks in the state of Punjab, lndia. This research investigated the impact of emotional labor on the mental health of employees. A total of 80 respondents were surveyed and selected through a multi-stage sampling technique. It was found that there is a negative impact of emotional labor on the mental health of employees. Correlation and Multiple Regression analyses were used to ascertain results.