Please use this identifier to cite or link to this item: https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/7488
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dc.contributor.authorK Douglas Hoffman-
dc.contributor.authorScott W. Kelley-
dc.date.accessioned2024-02-27T06:20:07Z-
dc.date.available2024-02-27T06:20:07Z-
dc.date.issued1999-
dc.identifier.urihttp://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/7488-
dc.description.abstractPast research regarding contingency approaches to management problems has noted management's seduction for "universal truths" however, historical evidence has held that the "one best method to manage" every situation seldom holds true (Bowen and Lawler 1992). The same can be said for determining the "one best method" for recovering from service failures.-
dc.publisherAmerican Marketing Association-
dc.titleToward an Understanding of Perceived Justice Needs And Recovery Evaluation: A Contingency Approach-
dc.volVol 10-
Appears in Collections:Articles to be qced

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