Alliance University, Bengaluru
Institutional Repository
Please use this identifier to cite or link to this item:
https://gnanaganga.inflibnet.ac.in:8443/jspui/handle/123456789/8584| Title: | Students Perception of Higher Education Service Quality: An empirical study |
| Authors: | Manish Gupta |
| Issue Date: | 2016 |
| Publisher: | Indian Journal of Management |
| Abstract: | This paper investigated the service quality perceptions of students towards higher education services using the three component model of service quality proposed by Rust and Oliver (1994). It also attempted to diagnose the perceived service quality across various interfaces such as services provided by the placement cell, library, computer labs, faculty/school offices, proctor office, hostel, sports and health centre of an Institution. |
| URI: | http://gnanaganga.inflibnet.ac.in:8080/jspui/handle/123456789/8584 |
| Appears in Collections: | Articles to be qced |
Files in This Item:
| File | Size | Format | |
|---|---|---|---|
| Students Perception of Higher Education Service Quality.pdf Restricted Access | 3.03 MB | Adobe PDF | View/Open Request a copy |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.