A Critical Study of Performance Appraisal in Service Sector

Abstract

Performance appraisal is a critical human resource function which holds great importance in service sector like banking. The real power of organization are its people who are the drivers of corporate performance and competitiveness. The current challenge before the organization is to create that will to perform or work culture, where people and groups start thinking and performing themselves in tandem with the organizational goal. . The current study was undertaken lo study performance appraisal practices at public and private sector banks in Rohilkhand region (N= 140). The banks undertaken for study are ICICI, HDFC, Yes and Axis Banks in private sector and State Bank of India. Union Bank of India, Bank of Baroda and Andhra Bank in public sector.