IT and BPO Captives in India - Managing Operational Challenges

Abstract

Offshoring of IT services to low cost destinations is now well established as a competitive advantage in this age of globalization [I]. Organizations looking beyond just cost savings from their offshoring opt for the do-it-yourself approach of establishing fully owned captive centres, also known as In-sourcing [2]. These organizations consider their captive centre investments as part of their long term business strategy and expect their offshore captive centres to create value for the parent organizations in the long term.