Perspectives on Addressing High Employee Attrition in Bpo Industry- a Case Approach

Abstract

Over the past decade, the Indian IT-BPO sector has become the country's premier growth engine, crossing significant milestones in terms of revenue growth, employment generation and value creation, in addition to becoming the global brand ambassador for India. Business Process Outsourcing (BPO) is the delegation of one or more IT - intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria.