Influence of Emotional Intelligence in Knowledge Management

Abstract

Emotional Intelligence is a set of qualities and competencies that captures a broad collection of individual skills and dispositions, usually referred to as soft skills or inter and intra-personal skills, that are outside the traditional areas of specific knowledge, general intelligence, and technical or professional skills. Emotions are an intrinsic part of our biological makeup, and eve,y morning they march into the office with u and influence our behaviow'. Knowledge management is the main component of knowledge-based society. Learning organizations are aware of the potential that lies in human resources, and are prune to developing new concepts of leadership, where hierarchy and pyramid structured decision making no longer play the main role. The new concept is built on partnership bet.veen professionals from different sectors of the organization. Partnership alliances depend on quality of human relations. 1 suggest that emotional intelligence enhanced with 11 ew concepts of leadership increases generating and transfer of knowledge. The study has a qualitative approach taken through interviews that were conducted with top management in order to investigate the role of emotional intelligence and its impact on management in correlation with sharing knowledge. The findings confirmed the hvo hypotheses, since research has shown how the leadership strategy reflects on input of employees, and the way resulting in stimulation or discouragement of the tran:,fer of knowledge in the organization.