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Issue Date
Title
Author(s)
2012
Customer Satisfaction with Customer Service and Service Quality in Mall of Navi Mumbai
Gagandeep Nagra
;
Sweta Kumara
2011
Mediator Role of Customer Satisfaction in Between After-Sales Service Quality and Behavioural Intention: The Case of Electronic Appliances
T. Vanniarajan
2011
A Study of Service Quality and Customer Satisfaction across Various Service Providers in the Telecom Sector
Sandhya Joshi
2011
An Empirical Investigation on ECRM in Banks
S. Kavitha
2011
Determinants of Retail Customer Satisfaction-A Study of Organized Retail Outlets in Kurukshetra
Manju Rani Malik
2010
Impact of Service Quality on Customer Satisfaction, Loyalty, and Commitment in the Indian Banking Sector
Sandip Ghosh Hazra, Kailash B. L. Srivastava
2010
Impact of Brand Preference Dimensions on Customer Satisfaction - A Meta Analysis for Passenger Cars
C. Dharmaraj
2010
Effectiveness of CRM in Banking Services with Reference to ATM Services in NCR Delhi
Shamsher Singh
;
Manmohan Rahul
2011
Explicating Customer Satisfaction:A Survey on Private Commercial Banks
Nikhil Chandra Shil, M. Muzakkeerul Huda
2014
Customers Assessment of Service Quality in Banking Industry: a Literature Review
R.K. Motwani
;
Pushpa Paryani
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C. Dharmaraj
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Gagandeep Nagra
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Manju Rani Malik
1
Manmohan Rahul
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Nikhil Chandra Shil, M. Muzakkeer...
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Pushpa Paryani
1
R.K. Motwani
1
S. Kavitha
1
Sandhya Joshi
1
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Subject
3
Service quality
1
After-Sales Service
1
After-Sales Service Quality
1
ATM Services
1
Banking Sector
1
Banking Services
1
Behavioral Intention
1
Brand Preference
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choice decision
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Commercial Banks
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Date issued
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2011
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2010
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2012
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2014