Income Effect on Customer Satisfaction for Corporate Hospitals Services - An Empirical Investigation

Abstract

The need to raise the Indian Health Standards to better levels was realized, and emphasis was laid on the super-specialty and multi-specialty hospitals participation of the government in this endeavor proved to be very minimal and hence came to the light, the concept of Corporate Hospitals. With the increasing emphasis on quality health care, there is a tendency to involve the customer to a greater extent in evaluating the quality of care provided. Thus, customer satisfaction and dissatisfaction has been suggested as criteria for measuring the quality of care. Customer satisfaction is being used increasingly to measure hospital quality, and guide hospital quality improvement.